BASIC HOSPITALITY SKILLS TRAINING
A/A HOTEL SERVICES LIMITED is an International Hospitality, leisure and tourism consulting outfit with the singular aim of maximizing our clients’ cash flow and return on investment in the area of culinary experience, travels, tours and leisure business by focusing on understanding experienced human and technical resources, through operational systems unique to each location or property and with training leading to industry wide certification that contribute to professionalism and staff retention.
Our company have developed hospitality skills training that we believe would be immense benefit to your establishment and employees.
They are:
1. Food and Beverage Skills Training
2. Food Handlers and Essentials of Serving Safe Food
3. Housekeeping and Room Condition Management Training
4. Front Office Management Training
5. Supervisors and Emotional Intelligence Training
Food and Beverage Skills training
Food and Beverage department is the largest area in the hospitality industry apart from the totality of the number of rooms in the hotel. Their activity touches all the aspect of hotel operations, from the lobby, guest room, swimming pool area and to the back of the house (kitchen). The department has the potential to deliver 50% in comparison to the totality of generated rooms’ revenue. The training would improve the skills of the employees to deliver effective, quality and efficient service to the hotel clients in line with industry best practices in the area of culinary services.
Housekeeping and Room Condition Management Training
Is the training that narrates the process of maintaining hotel accomodations, with the intention of achieving industrial best practices in the areas of housekeeping, by focusing on the 3 main locations in a guest room and addressing 33 different elements that guests use in determining and adjudging the standard of our rooms. The training is suitable for employees in the housekeeping, front Office and the Laundry department.
Food Handlers and Essentials of Serving Safe Food
The training objective is to educate our staff in food handling areas. Starting from the purchasing and receiving department through the food and beverage kitchen and service staff and finally to the guest, ensuring that the procedures are safe and devoid of hazards that could endanger our guests’ culinary experience.
Front Office Management Training
The rooms division is a department in the hotel industry that comprises of the laundry, housekeeping and Front Office. In some hotels where the concept of Rooms Division is not practiced, each of these sections stands on her own, regardless of the fact that all the departments in the hotel work together as a team. Our objective is to emphasize the interdependent role of Front Office, Housekeeping and the Laundry in providing a comfortable accommodation and a convenient lodging experience for our guest.
Supervisors and Emotional Intelligence Training
Effective supervisors are necessary in all settings where employees need guidance and direction to complete tasks, serve customers and meet deadlines. Our program will outline the barriers to effective supervision and the process of achieving effectiveness through emotional intelligence and transformational leadership.
What are the benefits of training?
A – Improves the skills of the employees to professionally deliver prompt, effective and efficient service to the guest.
B – Improved staff’s skill would increase the level of efficiency, with an encouragement of repeat customer business.C – Repeat in customer business, translates to higher business turnover and an improvement in your hotel financial results.
D – Good financial results encourage business expansion, motivation in the area of staff recognition, promotion and benefits which increases employee productivity and morale and reduces high rate of staff turnover as prevalent in the industry.
Our services include, but not limited to the following:
Our Services
- MANAGEMENT OF HOTELS, MOTELS, EATERIES AND RESORTS.
- CONSULTING SERVICES
- SALES AND MARKETING STRATEGY
- RECRUITMENT
- TRAINING AND DEVELOPMENT
(a) ESSENTIALS OF SERVING SAFE FOOD
(b) ROOM CONDITION MANAGEMENT
(c) BASIC HOSPITALITY SKILLS ACQUISITION PROGRAM - ESTABLISH OPERATIONAL CONTROL, POLICIES AND PROCEDURES
- FACILITY TURN AROUND/ REAPPRAISAL (X)
- TECHNICAL AND PRE OPENING SERVICES IN ALL AREAS OF HOSPITALITY
- OPERATIONAL AUDIT AND FINANCIAL ANALYSIS
- TRAINING ON SUPERVISION AND EMOTIONAL INTELLIGENCE
- SUPERVISE HOSPITALITY FACILITIES FROM ARCHITECTURAL DESIGN TO COMPLETION
